Privacy Policy

At Lingua Learn, our mission is to support individuals and organisations to learn or improve their language skill.

Your privacy is important to us. This privacy policy (this “Privacy Policy”) outlines how we at Lingua Learn collect, use, disclose, and safeguard your personal information. We also describe the rights you have over your information.

Please read this Privacy Policy carefully. By using the Services (as defined below), you acknowledge that you have read, understand and agree to be legally bound by this Privacy Policy and other policies incorporated herein by reference.

This Privacy Policy was last updated and is effective on 1st May 2021

Lingua Learn reserves the right to modify this Privacy Policy at any time, in our sole discretion. We may modify this Privacy Policy by providing notice via one of the following methods: (i) by email to the email account used by you to access the Services, (ii) by updating the ‘last updated’ date listed above, or (iii) by your acknowledgement as part of your login to the Services. By continuing to use the Services you confirm that you agree to the modified Privacy Policy. If you do not agree with the changes to the Privacy Policy, you should stop using the Services.

Our services and how this Privacy Policy applies

This Privacy Policy applies to our Services, and other interactions you may have with Lingua Learn, such as visiting our websites, customer service inquiries, attendance at events, etc. By using our Services, or otherwise interacting with Lingua Learn you agree to the collection and use of your personal information in accordance with this Privacy Policy. Personal information is any information or data relating to you that may be used to identify you, either directly or indirectly, or to contact you.

When using our Services, you may decide to share your data and any related personal information with a third-party service of your choice (for example, your HR Department ). Any processing of your information by these third parties is governed by their own privacy policies and terms. We recommend you carefully review their privacy policies and terms, as Lingua Learn is not responsible for such third-party services.

Some of the Services are made available to you by our third-party affiliates. Personal information supplied by you through the Services to our third-party affiliates will be governed by this Privacy Policy.

Our Services are not intended for use by children and should only be accessed by individuals who are at least 18 years old and are using the Services for business purposes. If we learn that we have inadvertently collected personal information of persons under the age of 18 years old, we shall immediately take steps to delete the information as soon as possible.

What information we collect about you and why

Customers and visitors to our site

We collect and use your personal information to provide you with our Services. We collect the following personal information when you sign up for Lingua Learn , when you use our Services, or when you otherwise provide us information. Generally, we need this information for you to be able to use our Services.

What we collect
Information you provide us about you and your business, like your name, company name, email address, and phone number. Information of others that we process at your direction, such as the names and contact information of your clients, employees, etc. Payment and billing information that you provide us, such as your credit or debit card number. Information about how you access our Services and your account, including information about the device and browser you use, your network connection, your IP address, and details about how you browse our websites and platform. Customer support information (such as questions and issues) and general feedback that you choose to provide (for example, app reviews).

What we collect

Information you provide us about you and your business, like your name, company name, email address, and phone number.

Information of others that we process at your direction, such as the names and contact information of your clients, employees, etc.

Payment and billing information that you provide us, such as your credit or debit card number.

Information about how you access our Services and your account, including information about the device and browser you use, your network connection, your IP address, and details about how you browse our websites and platform.

Customer support information (such as questions and issues) and general feedback that you choose to provide (for example, app reviews).

Prospective Lingua Learners

We collect the following personal information about you when you apply for a position with Lingua Learn :

What we collect	Why we collect it
Contact information about you that you provide us about yourself, like your name, address, email address, and phone number.	To communicate with you during the recruitment process To book interviews with you and members of our team To verify your identity To comply with legal requirements
Additional personal information you provide us, such as your professional and employment history (such as your resume or CV, past employment experience, occupations and titles, your LinkedIn profile or other social media handles), your nationality, and your education (such as your degrees and schooling, licenses and professional memberships).	To review your suitability for a position and qualify you for a role To verify your legal ability to work in Canada

How we use your information

We use the personal information we collect from you to provide you with our Services, to fulfill a contractual obligation ,to improve our Services or where we need your personal information for a legitimate business interest. These legitimate interests include:

verifying your or your business’ identity
preventing risk and fraud (for example, to detect and protect Lingua Learn and other third parties against error, negligence, breach of contract,
fraud, theft and other illegal activity, and to audit compliance with Lingua Learn policies and contractual obligations)
answering questions or providing other types of support
providing, securing, debugging and improving our Services and website
providing reporting and analytics
testing out features or additional services
understanding your needs and eligibility for products and services
complying with legal and regulatory requirements
enforcing our Terms of Use and / or compliance with this Privacy Policy

We may also collect and use your personal information for any other purpose to which you consent.

We only collect the personal information we consider necessary for achieving these purposes.

We may use information that is aggregated or de-identified so that it is no longer reasonably associated with an identified or identifiable natural person for any business purpose.

Your use of others’ personal information

In using our Services, you may provide us with the personal information of others (for example, the names and addresses of your employees). Legally speaking, we are only a “service provider” of such information

As your service provider, we only process (collect, use, disclose, etc.) such information as directed by you for the exclusive purpose of providing you our Services. For example, we will never use your customers’ or employees’ information to independently market or advertise to them unless they are also using our Services directly. We also do not and will not “sell” your customers’ information.

You are responsible for the personal information of others that you disclose to us via our Services and for ensuring that your instructions regarding the processing of such information complies with applicable data protection laws.

Your rights over your information

Depending on your use of our Services and where you reside, you may have the right to request access to, correct, amend, delete, or object to certain uses of your personal information (for example, by unsubscribing from direct marketing emails).

We strive to provide you with the ability to exercise these rights yourself via our Services. For example, you can access, update and correct most of your information from your account settings pages. If you cannot exercise a particular right via our Services, you can always email our privacy team at privacy@lingua-learn.com Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may ask to see documentation verifying your identity.

Please also note that there is a difference between the information we decide to collect for our own purposes (for example, your account sign-up information) and the information our Customers and Accountant Clients direct us to store or process via our Services (for example, names of employees or clients). If you are an individual who wishes to exercise your rights over information that one of our Customers or Accountant Clients may be storing or processing via our Services for their own purposes, you will need to contact the Customer or Accountant Client directly. In this scenario, we are only a service provider acting at their direction, and we cannot decide how to process their information.

Where your data resides and international data transfers

Our Services are managed by Lingua Learn’s team at its headquarters in UAE. We rely on Service Providers, mentioned above, to operate the Services.

How we protect your information

We maintain industry standard security safeguards to protect your information and ensure its confidentiality, integrity and availability. While we do our best to protect your information on our platform, we cannot guarantee absolute security of your personal information.

How we use cookies and other tracking technologies

We use cookies and similar tracking technologies on our website and when providing our Services. For more information about how we use these technologies, and an explanation of how you can opt out of certain types of cookies.

Changes to this Privacy Policy

We may make changes to this Privacy Policy at any time to reflect updates to our Services, applicable laws, and other factors. We will notify you as outlined above when we make any material changes, but we encourage you to stay informed by reviewing this policy periodically.

How you can reach us

If you would like to ask about, make a request relating to, or complain about how we process your personal information, you can contact us by email at privacy@lingua-learn.com , by calling us toll-free 00971 600 54 0006

Sample German Teacher Profile
NAME	Ms Xxxxxx Xxxxx
NATIONALITY	German
LANGUAGES	German (Native) English (Fluent) French (B2)
YEARS OF EXPERIENCE	7 years of teaching / assessing experience
QUALIFICATIONS	- DAAD Teaching German as a Foreign Language - Master Degree - Education - ALPT qualified assessor issued by ICCI - Qualified Translator; German & English

Sample Arabic Teacher Profile
NAME	Mrs Xxxxxx Xxxxxxx
NATIONALITY	Jordanian
LANGUAGES	Arabic (native) English (Fluent) French (Fluent)
YEARS OF EXPERIENCE	16 years of teaching / Assessing experience
QUALIFICATIONS	- TAFL-Teaching Arabic as a Foreign Language - Diploma in Business Administration- Jordan - ALPT qualified assessor issued by ICCI - Qualified Translator; Arabic, English & French

Sample Italian Teacher Profile
NAME	Mr Xxxxx Xxxxxxxx
NATIONALITY	Italian
LANGUAGES	Italian (Native) English (Advanced) Russian (Advanced)
YEARS OF EXPERIENCE	8 years of teaching / assessing experience
QUALIFICATIONS	- CEDILS - certificazione in didattica dell'italiano a stranieri. - BA in Literature - Diploma in Linguistics - Qualified translator Italian, English & Russian.

Sample Spanish Teacher Profile
NAME	Mrs xxxxxx xxxxxx
NATIONALITY	Spanish
LANGUAGES	Spanish (Native) English (Fluent)
YEARS OF EXPERIENCE	14 years of teaching / Assessing Experience.
QUALIFICATIONS	- Pedagogical Aptitud Certificate - CAP - Intensive Course in Spanish as a Foreign Language Teacher Training Course by International House Madrid - Postgraduate in Spanish as a Foreign Language Teacher by Universidad Virtual de Barcelona
EXPERIENCE	- Provision of tailor-made group /one to one online and face to face sessions that focus on developing the professional skills needed in the workplace. - Creation and delivery of training in developing critical thinking skills, presentation skills, negotiation skills and pitching skills. - Delivery of blended courses that use online tools such as google/zoom classroom. - Creation and delivery of professional development courses to business professionals in numerous sectors including customer service, medical, aviation and telecommunications.

Sample French Teacher Profile
NAME	Ms xxxxxx xxxxxx
NATIONALITY	French
LANGUAGES	French (Native) English (Fluent)
YEARS OF EXPERIENCE	7 years of teaching / assessing experience
QUALIFICATIONS	- DAEFLE (Teaching French as a foreign language) - Bachelor's degree in business - 7 years teaching the French language

4 Skills Assessment Full Detailed Report
General Evaluation
Xxxxxxx has a great grasp of the English Language; however, there is definitely room for improvement. Specifically, in terms of grammar, some tenses need a brush-up to further emphasise their use and placement within a sentence.

Recommended Program: B1.4
The use of advanced vocabulary should be encouraged, followed by tips and tricks on how to avoid using basic vocabulary. In general, all areas could be improved, and reading/listening to certain media types, such as: articles, journals, e-books etc., would help to improve that.

Fluency
xxxxxxx is a confident speaker and is proficient at using the target language. He is talkative and can 'hold his own' during a conversation. He tries to answer in as much detail as possible, although he could be more informative. The conversation often fell short, with just a few short-phrase answers or awkward silences, between topics. There were some issues when linking sentences to each other, such as his heavy usage of 'and' and 'but' without using other linking words. Passive forms were also ok, but when posed to ask a question in the passive form he had some difficulty. Despite making a few mistakes here and there he tried his best to keep the conversation going and he did not let his mistakes ruin the flow of the conversation. He has limited knowledge on certain topics such as education, law and history in terms of vocabulary and his lack of knowledge in these subjects was quite noticeable.

Grammar
xxxxxxx showed a great use of grammatical rules and construction. He has a very good grasp of certain tenses, such as simple present / past perfect and past continuous tenses. He made a few mistakes with the past perfect simple / continuous, as he sometimes misused them. He also had some issues with the future continuous tense, not always using it when it was appropriate to do so. In general, he used passive structures correctly and also used inquisitive tags and phrasal verbs properly. In some cases, he did put the pronoun after the verb but once the structure was explained he was always quick to self-correct.

Pronunciation
His pronunciations were great overall; however, it should be mentioned that he has a strong accent and this does sometimes affect the clarity of his speech. Even though this was the case, it was not always so noticeable and he did not make many mistakes. The biggest issues are with certain advanced vocabulary related to certain themes and with adjectives such as 'reputable', 'overshadowed', etc. He also had several issues with the pronunciation of the past simple tense, especially with the (t) sound.

Vocabulary
He exhibited a great command of a broad range of vocabulary and its use during a variety of topics. He used extensive words and absolute adjectives, although he would more often than not use more simple vocabulary. The use of advanced adverbs was a little sparse, and words like 'very' and 'a lot' were used to replace them.

Writing
His writing skills are very good although, as with his speaking assessment, similar mistakes were made. In general, tense use was ok, but he was unable to use more advanced tenses in writing or speaking. He therefore didn't use them to their full potential and ended up using more basic tenses instead. The third and second conditional were not used to their full effect, especially considering the essay topic was about where he sees himself in the future.

Suggestions:
Xxxxxxx has a great grasp of the English Language; however, there is definitely room for improvement. Specifically, in terms of grammar, some tenses need a brush-up to further emphasise their use and placement within a sentence. In general, all areas could be improved, and reading/listening to certain media types, such as articles, journals, e-books etc., would help to improve that. The use of advanced vocabulary should be encouraged, followed by tips and tricks on how to avoid using basic vocabulary.

4 Skills Assessment Spoken & Writing Listening & Reading
Name of participant	ID No.	Date	Overall Grade	Oral Score	Written Score	Listening Score	Reading Score	Comments
			A2.2	A2.2	B1.1	A2.1	A2.2	Fluency is good. Accuracy is good. Tenses are OK. Does not use past tense. Vocabulary is OK. Understands questions asked, but struggles a little to speak due to lack of confidence.
			A2.2	A2.1	A2.2	A2.2	A2.2	Good sentence structure and good knowledge of the language. Fluency and accuracy are good. Speaks clearly. Some grammar gaps.
			A1.2	A1.1	A1.2	A1	A1.2	Has basic English skills. Sentence structure is OK. Fluency and accuracy are not very good. Bad habits from home language, does not use past tense (simple)
			A1.2	A1.2	A1.2	A1.2	A1.2	Has good fluency. Gets their point across easily. Tends to stick to the basics only. Lots of bad habits. e.g. continuous tense for everything.
			B1.1	B1.1	B1.2	B1.1	A2.2	Has good, clear sentence structure. Wide range of vocabulary. Has done English courses before.
			A1.1	A1.1	A1.2	A1.1	A1.1	Has some basic knowledge. Tends to use simple structure. No complex grammar. Their writing seems to be a bit better than their spoken.
			B1.3	B1.3	B1.3	A2.2	B2.1	Has very good fluency and OK accuracy. Tends to use continuous tense form for more structures. Bad habits and grammar gaps.
			B1.2	B1.2	B1.3	B1.1	B1.2	Shy, has good fluency. Wide range of vocabulary. Uses simple present and past tenses and sometimes past participles.
			A1.1	A2.2	A2.1	A1.2	A1.2	Spanish accent. Speaks very well. Sentence structure is good but not accurate, some grammar gaps and bad habits. Very chatty.
			A1.2	A1.1	A1.2	A1.2	A1.1	Speaks with an Ethiopian accent. Has good knowledge of the language. Sentence structure is good, has both good habits and grammar gaps.

2 Skills Assessment Spoken & Writing
Name of participant	ID No.	Date	Overall Grade	Oral Score	Speaking	Comments
			B2.2	B2.2	B2.2	Excellent language range. Some minor bad habits due to limited exposure and practice. This is also confirmed in their writing.
			B2.1	B2.2	B2.4	Very good language range and ability. Some minor bad habits. Writing skills are somewhat weaker than speaking skills.
			B1.4	B1.4	B1.4	Is very fluent when speaking. Has very good range and accuracy. Has just returned from the USA after completing studies. Writing is very good.
			B1.2	B1.2	B1.2	Very good fluency and understanding of the language. Has travelled to Scotland, UK and USA. Uses present perfect tense and past simple tense very comfortably.
			B1.2	B1.2	B1.1	Has very good fluency and range. Some grammar gaps due to limited exposures. Not always totally confident.
			A2.2	A2.2	A2.2	Good fluency and range. Has lost some accuracy and confidence due to limited exposure to the target language.
			A2.1	A2.1	A1.2	Has good language ability and knowledge but does not always use it unless prompted. Tends to stick to simple and familiar language structures and grammar. Writing skills are somewhat weak.
			A1.2	A2.1	A1.2	Has good fluency and range. Struggles with using more complex grammar and structure. Writing skills are somewhat weak.
			A1.2	A1.2	A1.2	Has good fluency and range. Does not use correct structure or grammar and tends to translate mentally from Arabic before speaking. Writing and comprehension are weak.

Spoken Assessment
Name of participant	ID No.	Date	Overall Grade	Speaking	Comments
			B1.4	B1.4	Is relatively fluent in their speaking and can relay their message across clearly. However, they lack the professional ambience.
			B1.4	B1.4	Two main weaknesses: pronunciation, and the need to learn to use short, precise, direct sentences which sound professional and accurate, rather than casual and inefficient. Also tends to speak quickly and thus articulate poorly because they want to show a strong command of the language, which is unfortunately reflecting negatively on their speaking abilities.
			B1.2	B1.2	Has an elementary background of the target language. However, they need to practice more grammatical skills in order to strengthen verb tense and sentence structure knowledge in order to use the correct grammar in spoken language.
			B1.2	B1.2	Has a sound basic background in communicating using the English language, but needs to be prompted to interact more frequently. Has not had much exposure to English whilst in Turkey,
			A2.1	A2.1	Has good fluency and range, but structure and accuracy is weak. Tends to translate from Arabic to English.
			A2.1	A2.1	Has good fluency and is able to get the point across very well. Lacking in range and structure. Has a lot of grammar gaps and bad habits.